TrustDice Casino Privacy Policy

At TrustDice, we are fully committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you access and use our platform at trustdice.win. By creating an account or using our services, you agree to the practices described in this document. We encourage you to read it carefully so you understand your rights and our obligations as your data controller.

Our TrustDice Casino platform is operated by Satoshi Gaming Group N.V., registered with the Curaçao Chamber of Commerce (registration number 151832). Payments are processed by Tahiti Technology Limited (HE 460877), located at 79 Spyrou Kyprianou Avenue, Limassol, Cyprus. We are licensed by the Curaçao Gaming Control Board (GCB) under licence OGL/2024/664/0280, issued on 16 July 2024.

Information We Collect

When you register a trustdice login account or interact with our services, we may collect the following categories of personal information about you:

Personal Identification Data

Full name, date of birth, and nationality
Email address, phone number, and residential address
Government-issued identification documents for KYC/AML verification
Username and account credentials

Financial and Transaction Data

Deposit and withdrawal records, including cryptocurrency wallet addresses
Payment method details such as card numbers (stored in truncated form) and bank account information
Transaction history across all currencies we support — including BTC, ETH, USDT, and fiat currencies such as EUR, USD, and JPY
Wagering activity and bonus redemption records, including any trustdice bonus code or trustdice promo code used

Technical and Usage Data

IP address, device type, browser version, and operating system
Session duration, pages visited, and features used within our platform
Web3 wallet connection data when using MetaMask, Trust Wallet, Phantom, or WalletConnect
Log data generated during your interaction with our live casino, slots, sports betting, and Originals games

How We Use Your Information

Here at TrustDice, we process your personal data for clearly defined and lawful purposes. We do not sell your data to third parties. The main reasons we use the information we collect include:

Creating and maintaining your account and enabling trustdice casino login functionality
Processing deposits and withdrawals across crypto and fiat payment channels
Verifying your identity to comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations
Administering bonuses, promotions, and loyalty rewards under our Satoshi Club programme
Providing customer support via live chat, email, Telegram, and Discord
Preventing fraud, cheating, and unauthorised account access
Complying with our regulatory obligations under our Curaçao GCB licence
Improving the performance and features of our platform through anonymised analytics

Cookies and Tracking Technologies

We use cookies and similar tracking tools to operate our TrustDice Casino platform effectively and to improve your experience. Cookies help us remember your preferences, keep you logged in securely, and understand how you navigate our site. We use the following types of cookies:

Essential cookies: Required for core functionality such as account authentication and secure sessions
Analytics cookies: Help us understand usage patterns so we can optimise performance
Marketing cookies: Used to measure the effectiveness of our promotions, including no deposit bonus campaigns
Preference cookies: Remember your language selection from our 20+ supported localisations

You may manage or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our platform, including the trustdice app experience and Web3 wallet integrations.

Sharing Your Information

At Trust Dice, we only share your personal data with trusted third parties when it is strictly necessary. We may disclose your information to:

Payment processors and banking partners for transaction handling
Identity verification and KYC service providers
Regulatory authorities, law enforcement, and licensing bodies upon lawful request
Technology providers supporting platform infrastructure and security
Game providers such as Evolution, Playtech, Play'n GO, and others who supply content to our Trust Dice platform

We require all third parties to maintain appropriate security standards and to process your data only for the purposes we specify. We do not authorise them to use your data for their own marketing or unrelated purposes.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. In most cases, we are required to retain transaction and identity records for a minimum of five years following the closure of your account or the end of our business relationship. Our TrustDice compliance team regularly reviews our retention practices to ensure they remain proportionate and lawful.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by our Trust Dice platform:

Right of access: You may request a copy of the personal data we hold about you
Right to rectification: You may ask us to correct inaccurate or incomplete information
Right to erasure: In certain circumstances, you may request deletion of your data
Right to restriction: You may request that we limit how we process your data
Right to data portability: You may ask us to transfer your data to another service provider
Right to object: You may object to processing based on legitimate interests or direct marketing

To exercise any of these rights, please contact our team at Compliance@trustdice.win. We aim to respond to all verified requests within 30 days.

Security Measures

We take data security seriously at TrustDice Casino. We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption, two-factor authentication (2FA), regular security audits, and strict internal access controls. While no online platform can guarantee absolute security, we are continuously working to maintain the highest possible standards of data protection for every player on our platform.

Restricted Territories

Our services are not available to residents of certain jurisdictions, including the Netherlands, France, the United Kingdom, Australia, Spain, Singapore, China (including SARs), Sweden, the United States of America (and its dependencies, military bases and territories), Norway, and the Dutch Caribbean Islands. We do not knowingly collect personal data from individuals in these restricted regions. If we become aware that data has been collected from a restricted territory, we will take appropriate steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify you via email or a prominent notice within the Trust Dice platform. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised terms.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our TrustDice compliance and support team:

Compliance enquiries: Compliance@trustdice.win
VIP and account support: vip@trustdice.win
Live chat: Available 24/7 directly on our platform with an average response time of 60 seconds

We are committed to resolving any privacy-related concerns promptly and transparently, and we appreciate you trusting us with your personal information.

Content updated: July 23, 2026